Artists

Shipping Policy

North End Gallery ships worldwide. We usually ship with Canada Post. All parcels are tracked and insured. We will get your parcel to the post office within 2-5 business days. Due to the quirks of shipping from the Yukon, delivery times can vary. Shipments within Canada usually arrive in 1-2 weeks. Deliveries to the U.S. can take 1-3 weeks, and international orders may take up to 2 months. If you would like to inquire about courier (UPS, Fedex) rates, please contact us at info@northendgallery.ca or by phone at (867) 393-3590.

We offer flat rate shipping, based on two categories, regardless of how many items in each category are ordered. Rates are as follows:

 

Canada

U.S.

International

Flat Art (i.e. prints)

$25

$45

$60

3D Art (i.e. sculpture), Posters, & Jewellery

$30

$70

$85

For example, if you order five prints to be shipped to a Canadian address, you will only pay $25. If you order one print and two sculptures to be shipped to a Canadian address, you will pay $55, as we will ship the print separately from the sculptures in order to ensure safe delivery. For exceptional items such as original paintings and large sculptures, a surcharge of $45 will apply to cover the costs of the extra packaging and insurance that is required. The customer is responsible for any customs, duties, or brokerage fees that may be charged.

Sales and Returns Policy

We take great care when packaging items to ensure that they will arrive safely. Should an item be damaged, please contact us at info@northendgallery.ca or (867) 393-3590 within 48 hours. Where possible, we will ship a replacement product to you at no cost; otherwise, we will promptly refund your payment including shipping charges.

If you are not satisfied with a product, please let us know within 14 days of when you received it. If the product is returned to us in its original condition, we will be glad to exchange it or offer you store credit for the amount you paid less all shipping charges. We are not able to do cash refunds; however, credits have no expiry date.

Privacy Policy

North End Gallery collects customer information when an order is completed. This information includes shipping and billing information as well as order details and comments. Credit card information is not stored by North End Gallery. Customer information is used for order processing only and is never provided to a third party, except for credit card processing and in cases required by law.